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August 11 2020
Beth Kaiser
Author
Beth Kaiser

If there was an award for “Best Customer Service Representatives in Small Business,” the Atkins Customer Service Team would win.

For years, our company motto has remained the same:

“Dedicated to exceptional customer service in property maintenance, delivered with a sense of respect, friendliness, knowledge and community spirit.”

A team of three, the Atkins Customer Service team are mighty, knowledgeable and they love our customers. Talking to customers every day about preventative pest management, lawn care, irrigation systems and commercial cleaning isn’t always an easy job, but Vicki, Charles and John take pride in their work.

I sat down with each of them to ask a couple questions about ways we can better serve YOU, our dedicated customers.

Vicki Day

Read more about Vicki

Q: If you could give Atkins customers one piece of advice, what would it be?
Vicki: “Don’t put off giving us a call if you see some sort of bug or critter around your home or business. The longer you put it off, the worse it could get.”

Q: What do our customers like most about doing business with Atkins?
Vicki: “They love our employees and our technicians! I’ve had many customers tell me we offer a personal touch that most companies don’t. Our customers also remember our technicians’ names which makes them feel good.”

Q: What’s one thing that sets you apart from other customer service professionals?
Vicki: “I think some of our customers are amazed at how much I know about pests! We have a lot of informational books about pests in our office and when it’s a slow call day, I will open a book and read up as much as I can.”

Charles Nickolaus

Read more about Charles

Q: What could we do to make Atkins customers happier?
Charles: “Sometimes, we go above and beyond for our customers. If we don’t offer a service they are looking for, we often refer them to our competitors because we still want them to get taken care of, even if we don’t offer that particular service at Atkins. Customers remember that.”

Q: If you could give Atkins customers one piece of advice, what would it be?
Charles: “Sign up for our prepay program each year. It’s a great way to save money in the long run, plus, you don’t have to worry about paying for things later, kind of like a “set it and forget it” philosophy.”

Q: When you notice a customer isn’t using Atkins for as many services as they used to, what do you try and do about that?
Charles: “I usually loop one of our managers in, whether it’s for Turf & Tree, Pest Management, Irrigation or Commercial Cleaning. Often times, the manager gives the customer a call to get more information. The extra step usually results in the customer adding that service back on because we took the time to call and find out what went wrong.”

John Sisler

Read more about John

Q: What do Atkins customers like most about doing business with us?
John:
“Our products, services and prices are usually better than our competitors. That always makes them happy.”

Q: What’s one thing you do that Atkins customers compliment?
John:
“I always try to be honest and upfront with our customers. If I don’t know the answer to their question, I will get them to someone who does.”

Q: If you could ask an Atkins customer to do one thing for you, what would it be?
John: “Tell a friend about Atkins! Not only does that help us, the customer gets $25 off their next service for each referral that purchases a program from Atkins.”

When you get an invoice from us, check the back side for this coupon. Fill it out, send it in and voila! Discount applied!

If there is something we at Atkins can do to make you happier or improve one of our services, give us a call. We want to hear from you! Call us at (573) 874-5100 or email customerservice@atkinsinc.com.

Thank you for being our partner for 95 years!

About the Author
Beth Kaiser
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